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Deleting User Accounts

This article will guide you through the process of a User Data Deletion Request relating to user accounts.

How to submit a data deletion request:

To delete a user account and user data from Safe Ag Systems, complete our User Data Deletion Request. To ensure user account deletion is intentional and not by someone other than the account holder, we will verify the request with the Business Administrator.

  1. Submit a User Data Deletion Request

  2. Enter your required user details

  3. Click “Request Permanent User Deletion”

  4. A member of our team will be in touch to process your request

What will be deleted?

A deleted user account will no longer be able to access Safe Ag Systems. The data that'll be deleted includes, but is not limited to, your full name, phone number, email address and any location data.

Any information added by your Business Administrators cannot be deleted through this process and is required to remain on the site.

What will be retained?

Deleting a user account removes an individual's data from records, only where it is not legally required to be kept. In certain circumstances, user’s personal data may be kept, relating to financial information, worker training and records identifying why the user account was deleted.

What happens after a user is deleted?

Deleting a user account is permanent and data cannot be restored. If you are the Business Administrator and need to remove users from your subscription, they should be archived. See Removing a User.

Data retention related to Subscriptions

Individuals are granted access to a subscription by a Business Administrator (Account Subscription Holder or Authorised User), and routinely submit data when using our services. When a user interacts with the system, metadata is generated that provides additional context about the way that a subscription holder uses the services. For example, software features including safety checklists, worker records and content that a user interacts with including files and documents.

Subscription holders or authorised users retain user data within their Safe Ag Systems subscription to the extent that they are legally obliged to when relating to legal claims and to otherwise comply with legal and regulatory obligations.

More information

To understand what user data is collected and how it is used, view our Privacy Policy. If you are wanting to cancel your subscription, please contact our Client Experience Team.